Employment Opportunity

Are you ready to make a BIG DIFFERENCE in Lil D?

Join Giving HOPE, Inc. with our mission to serve individuals and families who are at risk of or currently experiencing homelessness through advocacy, community collaboration, and housing assistance

 Job Title: Community Mental Health Case Manager
Reports to: Executive Director
Position Status: Full Time

Giving HOPE, Inc. is a 501(c)(3) non-profit agency that serves individuals and families experiencing or at-risk of homelessness in Denton County. Our agency receives Federal, State, and Local government grants as well as funds from foundations and our caring neighbors. Our rental and utility assistance programs follow the housing first model established by the Texas Balance of State Continuum of Care. Our staff perform street outreach, case management, and advocacy through collaboration with community partners for support services.

 Job Summary:  Deliver intensive case management that produces positive outcomes for clients. Support individuals who are experiencing homelessness and diagnosed mental health conditions. Determine eligibility for housing assistance programs and make appropriate referrals for support services to internal and external partners.

 Tasks Include:

  • Schedule and conduct regular visits with clients and potential clients (This includes clients who are incarcerated, receiving in-patient treatment, or living in sheltered/unsheltered environments )
  • Utilize ANSA to assess client needs
  • Link individuals in crisis to needed services and supports while acknowledging client choice
  • Act as member of an multidisciplinary team to include representatives from local mental health agencies, law enforcement, and other community partners
  • Facilitate intra-agency and interagency coordination
  • Periodically join the Street Outreach Team to identify individuals in the community in need of mental health case management to obtain/maintain housing
  • Maintain appropriate boundaries and confidentiality with clients
  • Listen, offer suggestions, and provide resources to clients, co-workers, and partner agencies that results in high quality service delivery, timely and accurate communication, and job satisfaction
  • Organize workflow to complete multiple task in various grants
  • Complete all assigned training and work direction
  • Gather documentation required and perform income calculations needed to determine client eligibility while adhering to Housing for Urban Development rules and regulations
  • Timely and accurate data collection/entry into information/case management systems
  • Timely and accurate completion of check requests, time-sheets, and reports
  • Participate in professional development opportunities
  • Other necessary functions as assigned!

Core Competencies:

  • Effective communication skills
  • Self-starter able to work efficiently alone and in a team environment
  • Professional verbal and written communication skills
  • An understanding of social constructs that impact those experiencing or at risk of homelessness
  • Critical thinking and analytical problem-solving skills
  • Knowledge and practice of time management principles
  • Excellent organization, follow-up and follow-through with regard to client referral and record-keeping
  • Ability to provide trauma-informed service to persons of diverse backgrounds
  • Skilled in using tact and diplomacy in interacting with staff and clients
  • Ability to maintain confidentiality and ethical practices

 Mathematical Skills:

  • Basic math skills required
  • Ability to work with reports and numbers

 Computer Skills:

  • Proficient in Microsoft Office
  • Ability to utilize Internet for resources
  • Familiarity with office automation


  • Bilingual (Spanish, English) language skills are preferred


  • Master’s degree with one (1) to two (2) years’ experience in human services field with previous crisis experience preferred


  • Bachelor’s degree with three (3) to four (4) years’ experience in human services and Qualified Mental Health Professional


  • High School Diploma with a combination of post-secondary education and experience in mental health field totaling five (5) or more years’


  • Current State of Texas Driver License, or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
  • Liability insurance required; employee will operate personal vehicle for business use


  •  Must be available and willing to travel to various locations throughout Denton County on a regular basis to meet the needs of clients, in support of Giving HOPE, Inc. and our partnering agencies

 Additional Requirements:

  • Ability to work flexible hours to meet the needs of clients and/or partner agencies, as requested
  • Must be able to pass background check and/or security clearance which may be required for jail visitation


  • Competitive pay based on experience
  • Medical Benefits
  • Suite of Voluntary insurance options
  • Sick Time
  • Paid Vacation
  • Holiday Pay
  • Monthly Cellular Reimbursement

Don’t miss the chance to be a part of the positive change in our great community!  Help us make homelessness, rare, brief, and non-recurring.  If interested please send an email with the subject “Community Mental Health Case Manager ” and items below attached to administrator@hopeincdenton.com. Attachments: Current resume, 3 Professional References, Transcripts, and Cover Letter

Giving HOPE, Inc. is an Equal Employment Opportunity Employer.  Giving HOPE, Inc. does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, Veteran status, gender identity or sexual orientation in enrollment to or participation in its programs, services and activities, or in employment.